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Privacy Policy
This Privacy Policy explains how Dv77 Casino may handle personal information when players visit the website, create or use an account, contact support or use casino services. It also explains the choices available to players regarding their information, cookies and marketing communications.
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Information we may collect
Dv77 Casino aims to handle personal information fairly, transparently and only for appropriate business, service and legal purposes. The information collected may vary depending on how a player uses the website and which services are available. Players may provide some information directly, while other information may be collected automatically when the website or account is used.
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Account and identity information
When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, contact details, username, account preferences and other information needed to operate the account. Information may also be collected when a player contacts support, enters information into a form, communicates with the site or asks for help with an account.
For verification and account protection, the site may request identity or address documents and other information needed to confirm that an account is being used by the correct person. These documents may contain sensitive personal details. Players should only provide information through the website or an authorised support process and should avoid sending unnecessary information.
Payment and transaction information
The site may handle information about deposits, withdrawals, wagering activity, account balances and other transactions. Payment details may be processed by payment providers or other service providers involved in completing a transaction. Depending on the payment method, Dv77 Casino may receive transaction details or limited payment information rather than the complete details of a payment instrument.
Technical, device and usage information
When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages, pages viewed, activity on the website, access times and error information. The site may also use cookies and similar technologies to remember preferences, support essential functions, understand website usage and help protect accounts.
The site may receive information from service providers, payment partners, verification services, fraud prevention providers or other lawful sources where this is necessary to provide services, protect players and the website, meet legal responsibilities or keep account information accurate. Dv77 Casino does not ask players to provide personal information that is unrelated to these purposes.
How information may be used
Personal information may be used to create, maintain and administer an account and to provide the requested casino services. It may also be used to communicate with players, answer questions, process account activity, provide support, investigate issues and keep records of interactions. Information is handled in a way intended to support a reliable and secure experience.
- Running and administering player accounts, including registration, sign-in, account settings and account security.
- Completing deposits, withdrawals and other transaction-related activities through relevant payment processes.
- Checking identity, age, account ownership and other information required for account verification.
- Detecting, preventing and investigating fraud, money laundering, abuse, collusion, unauthorised access and other suspicious or unlawful activity.
- Monitoring the website, fixing technical problems, improving performance and developing services and features.
- Providing customer support, responding to requests and sending important service or account communications.
- Meeting legal, regulatory, tax, accounting, court or law enforcement requirements that apply to the operation of the service.
- Sending promotional or marketing communications where permitted and, where required, where the player has provided consent.
Where information is used for service messages, those messages may be necessary to operate an account and may not be treated in the same way as promotional marketing. Marketing communications may include information about products, features or offers. Players can withdraw consent to marketing at any time by contacting support@dv77casino.wtf. A player may also use an unsubscribe option included in a marketing message where one is available.
Sharing information with service providers
Personal information may be shared with carefully selected providers that help operate the website and related services. These providers may assist with hosting, information technology, identity and age verification, payment processing, fraud prevention, customer support, communications, analytics, security and professional services. Providers should receive only the information reasonably needed for their assigned purpose and may be expected to protect it.
Information may also be disclosed where necessary to protect players, Dv77 Casino or others, to enforce applicable terms, to investigate suspected wrongdoing, or to respond to a valid request from a court, government body, law enforcement agency or other authorised party. If the business or its assets are reorganised, transferred or combined with another business, personal information may be included in that transaction, subject to appropriate safeguards.
Marketing and profiling
Where permitted, information about account activity, preferences or website use may be used to make communications more relevant, measure marketing performance or understand how services are used. Marketing activity should not prevent a player from using essential account services. Players who do not want promotional communications can withdraw marketing consent using the contact process in this policy.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies stored on a device when a website is visited. Some cookies are necessary for core functions such as signing in, maintaining a session, remembering settings and protecting the website. Other cookies may help measure traffic, understand how pages are used, remember preferences or support relevant communications.
Players can manage or restrict cookies through their browser settings. A browser may allow a player to delete existing cookies, block some or all cookies, or receive a notice before a cookie is stored. If essential cookies are blocked, some account or website functions may not work correctly. Browser settings and controls may differ between devices and browsers.
Security measures
Dv77 Casino uses reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. The measures used may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, device, transmission or storage method can be guaranteed to be completely secure.
Players can help protect their information by using a strong and unique password, keeping login details private, signing out on shared devices, keeping devices and browsers updated, and contacting support if unusual account activity is noticed. Dv77 Casino will not normally need a player to disclose a password through a support request.
Storage and retention
Personal information may be stored by Dv77 Casino or by service providers acting on its behalf. Information may be processed or stored in Australia or another location, depending on the systems and providers used to operate the website. Appropriate steps may be taken to protect information when it is handled by providers or systems in another location.
Information is generally kept only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, record keeping or other legitimate business needs. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical and legal considerations.
Privacy choices and data requests
Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. A request can be made to ask what information is held, how it is used, or who it may be shared with. Players may also ask for information to be corrected where it is inaccurate, incomplete or out of date.
- Request access to personal information held about you.
- Request correction of inaccurate, incomplete or outdated information.
- Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
- Withdraw consent to marketing communications at any time.
- Ask questions about the way personal information is collected, used, stored or shared.
To exercise these rights or make a privacy or data request, contact support@dv77casino.wtf. Please describe the request clearly and provide enough information to help locate the relevant account or records. To protect account holders, reasonable steps may be taken to verify the identity and authority of the person making a request before information is disclosed or changes are made.
A deletion request may not always result in immediate or complete removal. Information may need to be retained for legal, security, fraud prevention, dispute resolution, accounting or other permitted purposes. If information cannot be deleted, the request will be considered in light of the applicable requirements and the information may be restricted from other uses where appropriate.
If a player withdraws consent to marketing, promotional communications should be stopped within a reasonable period. This does not affect the lawfulness of marketing sent before consent was withdrawn and does not usually stop essential communications about an account, transactions, security or important service changes.
Children and other users
The website is intended for people who are legally permitted to use online gambling services in their location. Dv77 Casino does not knowingly seek personal information from people who are not permitted to use the service. If a parent, guardian or another person believes that information has been provided improperly, they can contact support@dv77casino.wtf so the matter can be reviewed.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The latest version will apply from the date it is published. Players should review this page periodically, particularly before continuing to use the website after a material update.
By using the website, players acknowledge that they have had an opportunity to read this Privacy Policy. Where consent is required for a particular use of information, consent will be requested through an appropriate process. This policy should be read together with the other terms and notices that apply to the use of Dv77 Casino services.
